Strong customer relationships and a smooth service experience are essential in IT service management. With the ITIL® 4 Specialist: Drive Stakeholder Value (DSV) training, you'll learn how to optimize customer journeys, improve service interactions, and create value for users and stakeholders. This training prepares you for the official PeopleCert exam and helps you earn a recognized ITIL 4 certificate. Includes exam voucher, exam training and personal guidance.
The ITIL® 4 Specialist: Drive Stakeholder Value course is offered by Pink Elephant, an ATO from PeopleCert. ITIL® is a registered trademark of the PeopleCert Group. Used under license from PeopleCert. All rights reserved
IT managers and service managers who want to implement faster and more flexible IT processes.
Consultants and project managers working on IT solutions where stakeholder management and service experience are central.
Account managers and service delivery managers working with contracts, SLAs, and customer relationships.
This training helps you apply ITIL® 4 principles in stakeholder management and service design. Among other things, you will learn:
👉 Upon completion, you can call yourself an ITIL® 4 Master

We are a fully online IT training provider. This means that once you start your training, you get access to our online learning environment. In this environment, among other things, your training is ready, you can track your progress and ask for help.
We are a fully online IT training provider. This means that once you start training, you will have access to our online learning environment. In this environment, among other things, your training is ready, you can track your progress and ask for help.
The content of the training, the teachers and the exam are provided by our partner Pink Elephant and PeopleCert. Winc Academy provides clear planning and support via Slack.
At Winc Academy we understand that not everyone studies at the same pace. Our courses are 100% online and you study where and when it suits you. This way you can combine your education with your work and private life.


You are never alone at Winc Academy. From the moment you start, you receive guidance from experienced mentors who follow your progress and support you where necessary. Do you have questions? Ask them via Slack or contact a Study Coach for proper planning.
IT is all about doing. That's why our courses are completely hands-on. From building web applications to solving complex IT problems-everything you learn, you apply immediately. What's more, we continuously update our teaching materials, so you're always working with the latest tools and techniques, such as AI.
