Flexible online learning
At your own time and pace
With personal guidance
Als IT Servicedesk Medewerker ben jij het eerste aanspreekpunt voor technische vragen en storingen van eindgebruikers. Van een laptop die niet opstart tot printerissues of netwerkstoringen: jij leert hoe je snel en professioneel helpt. Leer werken met tickets, incidenten prioriteren, SLA’s en tools zoals ServiceNow. Je ontwikkelt daarnaast belangrijke soft skills: helder communiceren, klantgericht werken en rustig blijven als iemand stress heeft. Ook duik je in de wereld van IT Service Management (ITSM) en het ITIL® 4 framework, dé standaard binnen IT-support. Als extra ontvang je bij deze opleiding een examenvoucher voor het officiële ITIL® 4 Foundation examen via PeopleCert. Kortom: je kunt niet één, maar zelfs twee certificaten behalen.
Wil je gaan werken in de IT-sector en zoek je een praktische opleiding waarmee je snel kunt starten? De opleiding IT Servicedesk Medewerker is een goede keuze als je een kansrijk beroep zoekt met veel vacatures en doorgroeimogelijkheden. Je hebt geen technische voorkennis nodig en je kunt de opleiding volgen in Nederlands of Engels. Deze opleiding past perfect bij:
Wil je overstappen naar de IT-sector? Je leert de basis van IT-support en ontwikkelt skills waarmee je als zij-instromer in een junior servicedeskfunctie van start kan.
Wil je je eerste IT-baan vinden? Je leert werken met tickets (zoals ServiceNow), incidenten oplossen en professioneel communiceren met eindgebruikers.
Werk je al in IT en wil je je verbreden richting IT-servicemanagement? Je versterkt je kennis van ITSM/ITIL, incidentmanagement en SLA-afspraken.
In addition to the Business Data Analytics course, we also offer the Data Analytics with Python course. Both courses prepare you for a career in data analytics, but the focus is different. Business Data Analytics focuses on analyzing and visualizing data in a business context, working with tools such as Power BI, Looker Studio and GA4. The Data Analytics with Python course goes a step more technical and focuses on processing and analyzing large data sets with programming languages. You will learn to work with SQL and Python, including libraries like Pandas, NumPy and Matplotlib, which allow you to perform deeper analysis and even build predictive models.
In short, Business Data Analytics is perfect if you want to work directly with data within companies, without programming. Data Analytics with Python is ideal if you want to explore the technical side of data analytics and dive deeper into code. Which direction suits you best?
At Winc Academy, we combine a hands-on approach with personal guidance. You don't just learn the theory, but apply it directly in projects that tie in with practice. Whether you're a beginner or already experienced, we'll help you grow as a business data analyst confidently and future-proof.
Are you looking for another direction in IT? Then be sure to check out our Back-end Development retraining or Full-stack developer training.
Na deze omscholingsopleiding ben je klaar om aan de slag te gaan als IT Servicedesk Medewerker. Een zogenoemd ‘’kansrijk beroep’’ met veel mogelijkheden (en dus openstaande vacature). Je kunt zelfstandig tickets oppakken en afhandelen, problemen analyseren en oplossen binnen vaste werkwijzen, en duidelijk communiceren met gebruikers en collega’s.
At Winc Academy, you study entirely online, with no set schedules or mandatory class times. As soon as you start, you get direct access to our online learning environment, where you not only find the material, but also keep track of your progress and easily connect with mentors and fellow students. So you set your own pace and learn in the way that suits you best.
We understand that retraining for IT doesn't always fit alongside a full schedule. That's why our courses are 100% flexible: you choose when and where you study. This way you can easily combine this training with work, family or other obligations, without making concessions to your learning experience.
At Winc Academy, you are never alone. From day one, you receive guidance from experienced mentors who monitor your progress and support you with personalized feedback. Have questions? Ask them via Slack, schedule a 1-on-1 session or spar with other students. We'll help you start your IT career with confidence.
An IT course is not just about knowledge, but mostly about doing. That's why our courses are practice-oriented, so you can immediately apply what you learn. You work with the tools used in the field. Moreover, we keep our retraining course material up-to-date with the latest tools and technologies, so that you are always one step ahead.
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After completing your training you will receive a Winc Academy certificate, recognized by parties such as the CRKBO and NRTO. This certificate shows that you have the knowledge and skills employers are looking for, and increases your chances on the job market. Many of our students start their IT careers with companies such as Randstad, Experis and local IT specialists.
Make your career switch financially feasible! A new future in tech requires an investment, but never let financing get in the way of your dreams! Fortunately, at Winc Academy, there are several financing options. Our specialists are happy to help you find the best option. Together we make your retraining feasible, read here how!
Take the financing test and find out what the most favorable financing option is for you.
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Great learning experience overall, mentors provided good feedback during my FSD course and i'm likely to take another additional course with Winc if needed in my future endeavors!
I finished my Front End Dev. course here with a lot of pleasure. The mentors are very helpfull and meeting students via the slack platform is very nice. I really learned a lot and I'm feeling secure that I can change my career into something new. I would highly recommend Winc to anyone who'd like to study Front End Development. Thank you Winc!
Great learning experience, very fun and interactive ways to learn new things. The information in the courses is regularly updated. Whenever you have questions, they get answered super quickly and also problems are very quickly resolved. You can tell the courses have been designed by people who know a lot about offering a great online user experience.
The Back-end project completed successfully. Educational and information back-end training with exercises and final tests. Winc employees assisted us at all times via Slack. Thank you
Loved diving into the online marketing course at Winc Academy! It wasn't just about learning new skills (which it totally did!), but also about pushing myself and proving that the whole "creatives can't be analytical" thing is a myth. Seriously, this course boosted my confidence and made me curious about what else I could learn. Feeling grateful for the whole experience - it was a real gift to myself! Plus, the Winc Academy team was awesome - super helpful and encouraging. Highly recommend this course to anyone looking to level up their skills and explore new possibilities!
Winc has been a fantastic learning platform for me. The courses are well-structured, and the instructors provide clear explanations, making complex topics more understandable. The interactive and hands-on approach, especially in the coding courses like BED JS, has been incredibly helpful in reinforcing my understanding.
A course structure. Clear explanation through videos and sufficient questions and assignments for the course. Definitely recommended for anyone who wants to take a higher step in the field of data analyst.
I followed "UX Design with Figma" course at Winc Academy. It's a very well structured course, with lots of theoretical and practical knowledge, (with additional resources to dig deeper) that can be followed at your own pace, whenever you have time or feel like doing it. All Winc Academy students are connected via community app where you can meet people following the same course, help each other, develop together. I am using Figma now on a daily basis, both for work and for my personal use. I can only recommend it!
Winc has a pleasantly organized portal. The curriculum is also clear, with example cases which makes the theory a bit more light-hearted. The digital system works very well, so I didn't need contact with a 'physical Winc employee'. Strangely enough, I do miss that a bit afterwards. Hence not 5 but 4 stars.
Great curriculum, plenty of level classes, helpful teachers and fellow students. Slack is great for connecting with each other. Constructive criticism is always taken seriously. 1 point for improvement. The time indicated in which you can do a course is the same for a Newby in tech or a student already familiar with programming languages. Half a year of Full Stack development for a Newby is too short. There may be a difference in that. This is especially important for students who are following the course through the UWV, because then time is also of the essence.
Great to learn programming at your own pace and from home. With lots of great teaching materials and assignments.
Fine course doing it in English was a bit of a switch but certainly not too difficult.
I am satisfied with my Back-end course at Winc. Not only was it interesting and educational, but it has given me the skills and confidence to pursue my professional goals. I would recommend this course without hesitation to anyone who is serious about a career in back-end development. Thank you, Winc, for this great experience!
Many parts were covered through this course. Working with Python was challenging but the assignments went quickly. It certainly made much of the logic of what Back-End does clearer and even more fascinating.
Professional and clear course! Upon completion you will have a solid foundation (and more than that!) to build on in your future career.
For a Front End Developer this course expands your JavaScript skills. You need understanding of coding before entering this course. When you are making the exercises it gives you power to learn more.
Very nice and interactive learning environment, where I learned a lot about UX design and the FIGMA tool.
For people who don't have time to take a class this is ideal. All courses are in English though so basic English is a must. Too bad it is not indicated anywhere when registering. But everything is self-explanatory! Mentors also always answer your questions. Good luck!
You can quietly study at your own pace online from home or elsewhere, no pressure from Winc. Great help from mentors and fellow students via Slack. + Good teaching materials.
I recently studied Back-end Development from Winc and it was a challenging but fun experience. The exercises and assignments were creative and engaging and provided a great learning opportunity. The mentors were kind and helpful throughout. Would recommend it!
For me I learned a lot. There are things I didn't know about or didn't understand enough yet. Now I feel like a follow up course Ethical hacker is something that I wanne do or take more follow up steps.
Very good guidance and fun exercises! There is a logical structure to the course!
Great course with good content dressed up in a good and motivating way. You can study when and where it suits you, in short; highly recommended!
This course was very helpful in exploring the basics of UX design. The materials were understandable and clear. Thank you, Winc Academy!
It was an instructive and valuable course. Good examples and many explanations v/d teacher . Good course material and the support was very good. I experienced it as very pleasant. It was an eye opener regarding the many possibilities you have with Power BI. The material covers the full gamut. From beginner to advanced Power BI user, this is a useful course.
Nice upbeat education on ChatGPT with humor and fine information as well.
I took the "Data Analytics with Python" course and am very excited about it! Before I started I already had programming experience, but taught this all by myself. Through this course I learned the 'better' methods from experienced programmers. All in all very happy with the course!
Very good and patient mentors who want to help you with everything. It is definitely not an easy course, but that is the intention. And it's healthy to put the brain to work, so should you really choose a different direction in your career don't sit still and sign up for a course at winc academy
This course is a very in-depth look into the working of cyber security. What a person can do to increase his/her/their online security. It will make you see where you need more action. Plus links to valuable sites. I enjoyed this course and have learned a lot.
It's never too late to learn something new! And Winc Academy is the place to start. I knew nothing about programming, but now I see that I learned a lot in a few months during the course. Thank you Winc Academy.
