The IT world is not only about code and servers, but also about the people who make sure everything keeps running smoothly. As an IT service representative, you'll be the first point of contact for technical questions and malfunctions. From hardware and software to networking and cloud solutions-you know how to solve problems quickly and effectively.
Bij Winc Academy leer je in 116 studieuren alles wat je nodig hebt om een vliegende start te maken in de IT. Binnen vijf maanden ontwikkel je praktijkgerichte skills op MBO-niveau, met begeleiding die ervoor zorgt dat je niet alleen de theorie begrijpt, maar deze ook meteen kunt toepassen. Heb je altijd al in de IT willen werken, maar weet je niet waar je moet beginnen? Dit is je kans. Met onze flexibele, online opleiding en een ITIL® 4 Foundation-certificering via PeopleCert in het vooruitzicht, zet je een grote stap richting een toekomstbestendige carrière.
The ITIL® 4 Foundation course is offered by Pink Elephant, an ATO of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Wil jij de eerste schakel zijn bij IT-vraagstukken en storingen? Met de opleiding IT servicedesk medewerker leer je niet alleen technische problemen oplossen, maar ook hoe je ITIL® 4 toepast en professioneel communiceert met klanten. Perfect voor iedereen die een carrière in IT-support wil starten of zich verder wil ontwikkelen in een praktijkgerichte en toekomstbestendige rol.
Wil je je verder specialiseren in servicemanagement en SLA-beheer? Deze opleiding helpt IT-professionals hun expertise uit te breiden met een sterke focus op klantgericht werken, procesoptimalisatie en het efficiënt beheren van IT-services.
Denk je aan een carrièreswitch naar IT? Deze opleiding biedt een toegankelijke, praktijkgerichte instap, zonder dat je technische voorkennis nodig hebt. Je leert de kernvaardigheden van IT-support en ontwikkelt direct toepasbare skills voor een ondersteunende IT-rol. Hierna doorgroeien naar een meer technische richting kan makkelijk met onze Front-end Developer omscholing of Back-end Developer opleiding.
Wil je je eerste stappen in IT zetten? Deze opleiding geeft je een stevige basis in IT-servicemanagement. Je leert incidenten beheren met tools zoals ServiceNow en bereidt je voor op het behalen van de ITIL 4 Foundation-certificering —een sterke troef op de arbeidsmarkt.
In addition to the Business Data Analytics course, we also offer the Data Analytics with Python course. Both courses prepare you for a career in data analytics, but the focus is different. Business Data Analytics focuses on analyzing and visualizing data in a business context, working with tools such as Power BI, Looker Studio and GA4. The Data Analytics with Python course goes a step more technical and focuses on processing and analyzing large data sets with programming languages. You will learn to work with SQL and Python, including libraries like Pandas, NumPy and Matplotlib, which allow you to perform deeper analysis and even build predictive models.
In short, Business Data Analytics is perfect if you want to work directly with data within companies, without programming. Data Analytics with Python is ideal if you want to explore the technical side of data analytics and dive deeper into code. Which direction suits you best?
At Winc Academy, we combine a hands-on approach with personal guidance. You don't just learn the theory, but apply it directly in projects that tie in with practice. Whether you're a beginner or already experienced, we'll help you grow as a business data analyst confidently and future-proof.
Are you looking for another direction in IT? Then be sure to check out our Back-end Development retraining or Full-stack developer training.
In deze module krijg je een introductie tot de rol van een IT Service Desk en de basisprincipes van IT Service Management (ITSM). Je leert over de verantwoordelijkheden van een IT Service Desk medewerker en het verschil tussen interne en externe gebruikers.
What will you learn?
In deze module leer je de basisprincipes van hoe computers en netwerken werken. Je maakt kennis met essentiële hardwarecomponenten, softwarebeheer en de basis van netwerken, inclusief belangrijke protocollen en beveiligingstools.
What will you learn?
Deze module biedt praktische vaardigheden voor het beheren van IT-systemen. Je leert werken met besturingssystemen, netwerktools en virtualisatie- en cloudoplossingen.
What will you learn?
In deze module leer je hoe IT Service Management (ITSM) bijdraagt aan organisatorisch succes. Je maakt kennis met tools zoals ServiceNow, JIRA en Zendesk om IT-incidenten en problemen effectief te beheren.
What will you learn?
Bereid je voor op de ITIL® 4 Foundation-certificering door een diepgaande verkenning van het ITIL® 4-framework. Je leert hoe je ITIL®-praktijken toepast in de praktijk. De opleiding wordt aangeboden in samenwerking met Pink Elephant en inclusief een examenvoucher voor de officiële certificering via PeopleCert.
What will you learn?
Deze module behandelt de basisprincipes van cybersecurity en compliance. Je leert hoe je systemen en netwerken beveiligt en hoe je voldoet aan regelgeving zoals GDPR.
What will you learn?
Ontwikkel essentiële communicatieve en probleemoplossende vaardigheden voor IT-support. Je leert hoe je effectief communiceert, klanten ondersteunt en uitdagingen aanpakt.
What will you learn?
Pas je kennis toe in een praktijkproject met ServiceNow. Je werkt aan incident-, probleem- en SLA-beheer, terwijl je IT-diensten verbetert en gebruikers tevreden houdt.
What will you learn?
Learn the basics of artificial intelligence (AI) and generative AI (Gen AI), including their origins, applications and ethical challenges. This module focuses on hands-on learning and critical reflection so that you can apply AI effectively and responsibly.
What will you learn?
Final assignment Introduction to AI: Reflect on the practical applications of AI in your context and develop responsible AI use by analyzing and minimizing pitfalls.
Learn how to use Generative AI tools to improve your work processes and increase your productivity. This module focuses on practical application and developing skills around AI use so you can work smarter, not harder.
What will you learn?
Final Assignment Gen AI & Work Productivity:
Develop a personalized AI integration plan and improve your work processes through AI. Test and evaluate the effectiveness of these tools in your own work environment.
At Winc Academy, you study entirely online, with no set schedules or mandatory class times. As soon as you start, you get direct access to our online learning environment, where you not only find the material, but also keep track of your progress and easily connect with mentors and fellow students. So you set your own pace and learn in the way that suits you best.
We understand that retraining for IT doesn't always fit alongside a full schedule. That's why our courses are 100% flexible: you choose when and where you study. This way you can easily combine this training with work, family or other obligations, without making concessions to your learning experience.
At Winc Academy, you are never alone. From day one, you receive guidance from experienced mentors who monitor your progress and support you with personalized feedback. Have questions? Ask them via Slack, schedule a 1-on-1 session or spar with other students. We'll help you start your IT career with confidence.
An IT course is not just about knowledge, but mostly about doing. That's why our courses are practice-oriented, so you can immediately apply what you learn. You work with the tools used in the field. Moreover, we keep our retraining course material up-to-date with the latest tools and technologies, so that you are always one step ahead.
After completing your training you will receive a Winc Academy certificate, recognized by parties such as the CRKBO and NRTO. This certificate shows that you have the knowledge and skills employers are looking for, and increases your chances on the job market. Many of our students start their IT careers with companies such as Randstad, Experis and local IT specialists.
Je werkt aan realistische opdrachten zoals het beheren van IT-incidenten, SLA’s en problemen met tools zoals ServiceNow. Deze opdrachten helpen je om troubleshooting, klantcommunicatie en IT-servicemanagement te oefenen. Door hands-on ervaring leer je hoe je dagelijkse IT-uitdagingen oplost en klanten effectief ondersteunt.
Ja, de opleiding bereidt je volledig voor op het ITIL® 4 Foundation examen en biedt een examenvoucher. ITIL® 4 is een wereldwijd erkend certificaat, uitgegeven door PeopleCert, dat je kennis van IT Service Management bevestigt en je carrièrekansen in IT-support aanzienlijk vergroot. Het certificaat toont aan dat je in staat bent om IT-processen te optimaliseren en bij te dragen aan efficiëntere dienstverlening.
Sure! If you want to get a specific certificate (in addition to your retraining course) you can subscribe to our Skill Hub. You can see this as a kind of library where all loose skills are available. Would you like to take the above training and get a SCRUM certificate in addition? You can! Subscribe to our Skill Hub and get access to over 50 skills and the opportunity to obtain 30+ officially recognized certificates!
While it's true that you won't have any work experience after training at Winc Academy, we do make sure that during the training you are as prepared as possible to start working immediately. This means that we not only pay attention to theory, but that you also work a lot on assignments that are similar to work you will encounter in practice. In addition, you will develop important skills, such as the ability to independently solve problems you encounter as a developer.
Yes, once you have satisfactorily completed all final assignments, you will receive a certificate of completion. With this you can show your (future) employer what you have learned and which languages and techniques you have mastered. You can see our certificate as a kind of 'certificate of guarantee'. If your employer is not satisfied, you can always come back to us and we will help you regain or improve those skills.
Yes, Winc Academy is a CRKBO registered institution (Centraal Register Kort Beroepsonderwijs) and has the NRTO quality mark (Nederlandse Raad voor Training en Opleiding).
The NRTO quality mark is the recognition for quality and professionalism in the private training sector. With the NRTO quality mark, clients can assume that Winc Academy meets high quality requirements in terms of transparency about products and services, adequate service, professional dealings with clients and expertise of staff. An independent, external certifying institution tests whether a provider meets the
quality requirements. The NRTO quality mark is issued by the Nederlandse Raad
voor Training en Opleiding (NRTO), the trade association for private training providers. For more information, see
www.nrto.nl/keurmerk.
Make your career switch financially feasible! A new future in tech requires an investment, but never let financing get in the way of your dreams! Fortunately, at Winc Academy, there are several financing options. Our specialists are happy to help you find the best option. Together we make your retraining feasible, read here how!
Are you receiving UWV benefits? Good news! You may be able to get funding for your IT training through the UWV training budget. The IT sector offers huge opportunities, and the UWV is happy to support your step toward a sustainable career in tech.
You are eligible if:
Many employers like to invest in staff development. Tech skills are valuable to almost any business! Our courses are hands-on, making your new skills immediately applicable in the workplace.
Apply for training budget if:
At the local level, there are sometimes also various opportunities through specific study vouchers. Such as Haaglanden Leert Door or Scholingsbudget Rijnmond.
Do you live in the Haaglanden region? Grab your chance! With the Haaglanden Leert Door training voucher you can get up to €3,500 subsidy for your IT training at Winc Academy.
Or do you live in the Rijnmond region? You may be able to use the Scholingsbudget Rijnmond to finance your training.
For each grant, take the Winc test and find out if you qualify.
Can't use other financing options? TechMeUp offers a unique solution: an interest-free loan that you pay back only when you find your new IT job! That way you can focus on your studies worry-free.
This is how you apply for a TechMeUp loan very easily:
Take the financing test and find out what the most favorable financing option is for you.