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Omscholing tot het kansrijke beroep IT- servicedesk expert

IT Service Desk Clerk

MBO
Entry level: mbo4+ or practical experience
116
study hours
Full online
Teaching material in
Nederlands en Engels
5
months of access
Guidance English or Dutch
Recognized: NRTO/CRKBO
Certificate upon completion

The IT world is not only about code and servers, but also about the people who make sure everything keeps running smoothly. As an IT service representative, you'll be the first point of contact for technical questions and malfunctions. From hardware and software to networking and cloud solutions-you know how to solve problems quickly and effectively.

Bij Winc Academy leer je in 116 studieuren alles wat je nodig hebt om een vliegende start te maken in de IT. Binnen vijf maanden ontwikkel je praktijkgerichte skills op MBO-niveau, met begeleiding die ervoor zorgt dat je niet alleen de theorie begrijpt, maar deze ook meteen kunt toepassen. Heb je altijd al in de IT willen werken, maar weet je niet waar je moet beginnen? Dit is je kans. Met onze flexibele, online opleiding en een ITIL® 4 Foundation-certificering via PeopleCert in het vooruitzicht, zet je een grote stap richting een toekomstbestendige carrière.

The ITIL® 4 Foundation course is offered by Pink Elephant, an ATO of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

Who is this data analytics training for?

Wil jij de eerste schakel zijn bij IT-vraagstukken en storingen? Met de opleiding IT servicedesk medewerker leer je niet alleen technische problemen oplossen, maar ook hoe je ITIL® 4 toepast en professioneel communiceert met klanten. Perfect voor iedereen die een carrière in IT-support wil starten of zich verder wil ontwikkelen in een praktijkgerichte en toekomstbestendige rol.

IT-professionals die willen doorgroeien

Wil je je verder specialiseren in servicemanagement en SLA-beheer? Deze opleiding helpt IT-professionals hun expertise uit te breiden met een sterke focus op klantgericht werken, procesoptimalisatie en het efficiënt beheren van IT-services.

Lateral entry

Denk je aan een carrièreswitch naar IT? Deze opleiding biedt een toegankelijke, praktijkgerichte instap, zonder dat je technische voorkennis nodig hebt. Je leert de kernvaardigheden van IT-support en ontwikkelt direct toepasbare skills voor een ondersteunende IT-rol. Hierna doorgroeien naar een meer technische richting kan makkelijk met onze Front-end Developer omscholing of Back-end Developer opleiding.

Starters in IT-support

Wil je je eerste stappen in IT zetten? Deze opleiding geeft je een stevige basis in IT-servicemanagement. Je leert incidenten beheren met tools zoals ServiceNow en bereidt je voor op het behalen van de ITIL 4 Foundation-certificering —een sterke troef op de arbeidsmarkt.

The difference from our other data training

In addition to the Business Data Analytics course, we also offer the Data Analytics with Python course. Both courses prepare you for a career in data analytics, but the focus is different. Business Data Analytics focuses on analyzing and visualizing data in a business context, working with tools such as Power BI, Looker Studio and GA4. The Data Analytics with Python course goes a step more technical and focuses on processing and analyzing large data sets with programming languages. You will learn to work with SQL and Python, including libraries like Pandas, NumPy and Matplotlib, which allow you to perform deeper analysis and even build predictive models.

In short, Business Data Analytics is perfect if you want to work directly with data within companies, without programming. Data Analytics with Python is ideal if you want to explore the technical side of data analytics and dive deeper into code. Which direction suits you best?

‍Whychoose this course?

At Winc Academy, we combine a hands-on approach with personal guidance. You don't just learn the theory, but apply it directly in projects that tie in with practice. Whether you're a beginner or already experienced, we'll help you grow as a business data analyst confidently and future-proof.

Are you looking for another direction in IT? Then be sure to check out our Back-end Development retraining or Full-stack developer training.

What you will learn as  

IT Servicedesk Employee

Module |

IT Service Desk Course Introduction

4 hours

Module |

Introduction to IT Support

20 uur

Module |

Basic Skills & Tools

22 uur

Module |

IT Service Management

10 hours

Module |

ITIL® 4 Foundation met examen

40 uur

Module |

Security & Compliance

8 hours

Module |

Soft Skills Customer Service

6 hours

Module |

Final Project (ITSM)

6 hours

Module |

Introduction to AI

4 - 6 hours

Module |

Gene AI & Work Productivity

4 - 6 hours

Your future after our training

Skills

Met deze opleiding kun je je tech-carrière starten dankzij een sterke basis in de nieuwste technologieën en tools die in zakelijke IT-omgevingen worden gebruikt.
Er is een groeiende vraag naar ICT-professionals die in staat zijn om technische ondersteuning te bieden en effectief problemen op te lossen binnen organisaties.
Je kunt aan de slag in bijna elke sector of branche. Je ontwikkelt vaardigheden die cruciaal zijn voor elk bedrijf met een IT-omgeving.
Troubleshooting
Incident Management
SLA Management
Customer Support
ITIL® Framework
ServiceNow
JIRA
Microsoft Office

Tools

Troubleshooting
Incident Management
SLA Management
Customer Support
ITIL® Framework
ServiceNow
JIRA
Microsoft Office

Features

IT Helpdesk Medewerker
Entry level salary:
2500
IT Support Specialist
Entry level salary:
2700
IT Service Desk Clerk
Entry level salary:
2600

Why choose Winc Academy?

100% online learning, at your convenience

At Winc Academy, you study entirely online, with no set schedules or mandatory class times. As soon as you start, you get direct access to our online learning environment, where you not only find the material, but also keep track of your progress and easily connect with mentors and fellow students. So you set your own pace and learn in the way that suits you best.

Study at your pace, in your time

We understand that retraining for IT doesn't always fit alongside a full schedule. That's why our courses are 100% flexible: you choose when and where you study. This way you can easily combine this training with work, family or other obligations, without making concessions to your learning experience.

Personal guidance, anytime

At Winc Academy, you are never alone. From day one, you receive guidance from experienced mentors who monitor your progress and support you with personalized feedback. Have questions? Ask them via Slack, schedule a 1-on-1 session or spar with other students. We'll help you start your IT career with confidence.

Practice-oriented and future-proof

An IT course is not just about knowledge, but mostly about doing. That's why our courses are practice-oriented, so you can immediately apply what you learn. You work with the tools used in the field. Moreover, we keep our retraining course material up-to-date with the latest tools and technologies, so that you are always one step ahead.

Our students work at

Certified and recognized

After completing your training you will receive a Winc Academy certificate, recognized by parties such as the CRKBO and NRTO. This certificate shows that you have the knowledge and skills employers are looking for, and increases your chances on the job market. Many of our students start their IT careers with companies such as Randstad, Experis and local IT specialists.

Increase your credibility
Increase your chances in job applications
Get a competitive edge

Frequently Asked Questions

Wat voor praktijkopdrachten voer ik uit tijdens de opleiding?

Kan ik met deze opleiding mijn ITIL® 4-certificaat behalen?

I would like to learn some specific skills in addition to the above retraining training. Is this possible?

Will a new employer want to hire me if I have no work experience yet?

Will I receive a diploma or certificate after completing a course?

Are you an accredited program and/or do you have a seal of approval?

Funding opportunities for your IT career

Make your career switch financially feasible! A new future in tech requires an investment, but never let financing get in the way of your dreams! Fortunately, at Winc Academy, there are several financing options. Our specialists are happy to help you find the best option. Together we make your retraining feasible, read here how!

Through the UWV

Through your employer

Through regional grants

Via TechMeUp

Winc financing options

Take the financing test and find out what the most favorable financing option is for you.

Take the funding test
Takes only 2 minutes

What will you do?

Los IT-incidenten op met tools zoals ServiceNow.
Diagnoseer en beheer hardware, software en netwerken.
Bereid je voor op en behaal je ITIL® 4 Foundation-certificaat – inclusief ITIL® 4 Foundation-training en een examenvoucher voor de officiële certificering via PeopleCert.
Beheer SLA’s en documenteer troubleshooting-processen.
Voer incident-, SLA- en probleembeheer uit in een praktijkproject.
Our courses are 100% online and fully accredited.

Investing can be done in these ways

One-time
3295
Online counseling
By clicking "Start Your Education," you agree that we will contact you about your application and send additional information. Unsubscribe at any time using the link in our emails.
Per term
1099
Pay in 3 installments
Consultation
Start your training
By clicking "Start Your Education," you agree that we will contact you about your application and send additional information. Unsubscribe at any time using the link in our emails.
One-time
3295
Online counseling
By clicking "Start Your Education," you agree that we will contact you about your application and send additional information. Unsubscribe at any time using the link in our emails.
Per term
1099
Pay in 3 installments
Consultation
Start your training
By clicking "Start Your Education," you agree that we will contact you about your application and send additional information. Unsubscribe at any time using the link in our emails.

Wondering what our students are saying about us?

VEJ
Viva la Elton John

Great learning experience overall

Great learning experience overall, mentors provided good feedback during my FSD course and i'm likely to take another additional course with Winc if needed in my future endeavors!

27/2/2025
DF
Daniel Friedrichs

I really learned a lot

I finished my Front End Dev. course here with a lot of pleasure. The mentors are very helpfull and meeting students via the slack platform is very nice. I really learned a lot and I'm feeling secure that I can change my career into something new. I would highly recommend Winc to anyone who'd like to study Front End Development. Thank you Winc!

20/12/2024
EM
Eszti Marcelissen

Great learning experience

Great learning experience, very fun and interactive ways to learn new things. The information in the courses is regularly updated. Whenever you have questions, they get answered super quickly and also problems are very quickly resolved. You can tell the courses have been designed by people who know a lot about offering a great online user experience.

20/8/2024
AY
A el Yakoubi

Thank you

The Back-end project completed successfully. Educational and information back-end training with exercises and final tests. Winc employees assisted us at all times via Slack. Thank you

20/8/2024
SP
Silvia Passos

Loved diving into the online marketing course at Winc Academy!

Loved diving into the online marketing course at Winc Academy! It wasn't just about learning new skills (which it totally did!), but also about pushing myself and proving that the whole "creatives can't be analytical" thing is a myth. Seriously, this course boosted my confidence and made me curious about what else I could learn. Feeling grateful for the whole experience - it was a real gift to myself! Plus, the Winc Academy team was awesome - super helpful and encouraging. Highly recommend this course to anyone looking to level up their skills and explore new possibilities!

20/7/2024
TI
Tutu Illustrations

Winc has been a fantastic learning platform

Winc has been a fantastic learning platform for me. The courses are well-structured, and the instructors provide clear explanations, making complex topics more understandable. The interactive and hands-on approach, especially in the coding courses like BED JS, has been incredibly helpful in reinforcing my understanding.

20/3/2024
FD
Faizal Dikmoet

Definitely recommended

A course structure. Clear explanation through videos and sufficient questions and assignments for the course. Definitely recommended for anyone who wants to take a higher step in the field of data analyst.

20/3/2024
MK
Marta Kaniuk

I can only recommend it!

I followed "UX Design with Figma" course at Winc Academy. It's a very well structured course, with lots of theoretical and practical knowledge, (with additional resources to dig deeper) that can be followed at your own pace, whenever you have time or feel like doing it. All Winc Academy students are connected via community app where you can meet people following the same course, help each other, develop together. I am using Figma now on a daily basis, both for work and for my personal use. I can only recommend it!

20/3/2024
PI
Pierre from Ireland

Agile Project Management, pleasantly digitally managed

Winc has a pleasantly organized portal. The curriculum is also clear, with example cases which makes the theory a bit more light-hearted. The digital system works very well, so I didn't need contact with a 'physical Winc employee'. Strangely enough, I do miss that a bit afterwards. Hence not 5 but 4 stars.

30/10/2023
MR
Mona Reijneke
Full-stack Development

One big communion!

Great curriculum, plenty of level classes, helpful teachers and fellow students. Slack is great for connecting with each other. Constructive criticism is always taken seriously. 1 point for improvement. The time indicated in which you can do a course is the same for a Newby in tech or a student already familiar with programming languages. Half a year of Full Stack development for a Newby is too short. There may be a difference in that. This is especially important for students who are following the course through the UWV, because then time is also of the essence.

19/10/2023
Sasha Bertolini
Full-stack Development

Good way to learn programming online

Great to learn programming at your own pace and from home. With lots of great teaching materials and assignments.

8/9/2023
GD
Gijs Dijkhoff

My experience

Fine course doing it in English was a bit of a switch but certainly not too difficult.

7/9/2023
MW
Milco Blur
Back-end Development

I am satisfied with my Back-end course at Winc

I am satisfied with my Back-end course at Winc. Not only was it interesting and educational, but it has given me the skills and confidence to pursue my professional goals. I would recommend this course without hesitation to anyone who is serious about a career in back-end development. Thank you, Winc, for this great experience!

3/9/2023
MB
Mark van Booren
Front-end Development

Back-End has thus become clearer and even more interesting

Many parts were covered through this course. Working with Python was challenging but the assignments went quickly. It certainly made much of the logic of what Back-End does clearer and even more fascinating.

24/8/2023
AL
Arjan van der Laan
Full-stack Development

Professional and clear course

Professional and clear course! Upon completion you will have a solid foundation (and more than that!) to build on in your future career.

24/7/2023
SG
Sandra Groeneweg

Upgrading JS skills

For a Front End Developer this course expands your JavaScript skills. You need understanding of coding before entering this course. When you are making the exercises it gives you power to learn more.

17/7/2023
Theo Borst

Very nice and interactive learning...

Very nice and interactive learning environment, where I learned a lot about UX design and the FIGMA tool.

14/7/2023
AJ
Ahmed Jet

For people who don't have time to take a class, this is ideal

For people who don't have time to take a class this is ideal. All courses are in English though so basic English is a must. Too bad it is not indicated anywhere when registering. But everything is self-explanatory! Mentors also always answer your questions. Good luck!

15/6/2023
AH
Ahya
Business Data Analytics

Study at your own...pace from home!

You can quietly study at your own pace online from home or elsewhere, no pressure from Winc. Great help from mentors and fellow students via Slack. + Good teaching materials.

6/6/2023
OM
Onutu Monica
Back-end Development

I recently completed Back-end Development...

I recently studied Back-end Development from Winc and it was a challenging but fun experience. The exercises and assignments were creative and engaging and provided a great learning opportunity. The mentors were kind and helpful throughout. Would recommend it!

21/5/2023
JB
Juan Bak

A good course in Cybersecurity for everyone

For me I learned a lot. There are things I didn't know about or didn't understand enough yet. Now I feel like a follow up course Ethical hacker is something that I wanne do or take more follow up steps.

20/5/2023
LV
Linda Vos
Business Data Analytics

Very good guidance and fun exercises!

Very good guidance and fun exercises! There is a logical structure to the course!

15/5/2023
Maikel van Poppel

Excellent course with good content

Great course with good content dressed up in a good and motivating way. You can study when and where it suits you, in short; highly recommended!

13/5/2023
EM
Emma

This course was very helpful

This course was very helpful in exploring the basics of UX design. The materials were understandable and clear. Thank you, Winc Academy!

5/5/2023
FD
Faizal Dikmoet
Data Analytics with Python

Instructive and gained a lot of knowledge

It was an instructive and valuable course. Good examples and many explanations v/d teacher . Good course material and the support was very good. I experienced it as very pleasant. It was an eye opener regarding the many possibilities you have with Power BI. The material covers the full gamut. From beginner to advanced Power BI user, this is a useful course.

28/4/2023
EUROPEAN CHAMPIONSHIP
Ellen Kruize

Nice online course!

Nice upbeat education on ChatGPT with humor and fine information as well.

19/4/2023
JS
Joris Van der Sandt
Data Analytics with Python

I have the 'Data Analytics with Python'...

I took the "Data Analytics with Python" course and am very excited about it! Before I started I already had programming experience, but taught this all by myself. Through this course I learned the 'better' methods from experienced programmers. All in all very happy with the course!

27/3/2023
AV
André Veerman
Data Analytics with Python

Very good and patient mentors

Very good and patient mentors who want to help you with everything. It is definitely not an easy course, but that is the intention. And it's healthy to put the brain to work, so should you really choose a different direction in your career don't sit still and sign up for a course at winc academy

25/1/2023
PI
Pien

Cybersecurity for everyone

This course is a very in-depth look into the working of cyber security. What a person can do to increase his/her/their online security. It will make you see where you need more action. Plus links to valuable sites. I enjoyed this course and have learned a lot.

10/11/2022
MY
Mehmet Yavaş
Front-end Development

It's never too late to learn something new!

It's never too late to learn something new! And Winc Academy is the place to start. I knew nothing about programming, but now I see that I learned a lot in a few months during the course. Thank you Winc Academy.

13/7/2022