Sterke klantrelaties en een soepele service-ervaring zijn essentieel in IT-servicemanagement. Met de ITIL® 4 Specialist: Drive Stakeholder Value (DSV) training leer je hoe je klantreizen optimaliseert, service-interacties verbetert en waarde creëert voor gebruikers en stakeholders. Deze training bereidt je voor op het officiële PeopleCert-examen en helpt je een erkend ITIL 4-certificaat te behalen. Inclusief examenvoucher, examentraining en persoonlijke begeleiding.
De ITIL® 4 Specialist: Drive Stakeholder Value-cursus wordt aangeboden door Pink Elephant, een ATO van PeopleCert. ITIL® is een geregistreerd handelsmerk van de PeopleCert-groep. Gebruikt onder licentie van PeopleCert. Alle rechten voorbehouden.
Consultants en projectmanagers die werken aan IT-oplossingen waarbij stakeholdermanagement en service-ervaring centraal staan.
Accountmanagers en service delivery managers die zich bezighouden met contracten, SLA’s en klantrelaties.
IT-professionals en servicemanagers die klantgerichte IT-diensten willen leveren en de samenwerking met stakeholders willen verbeteren.
Deze training helpt je om ITIL® 4-principes toe te passen in stakeholdermanagement en service design. Je leert onder andere:
👉 Na afronding kun je jezelf een ITIL® 4 Master noemen
We are a fully online IT training provider. This means that once you start your training, you get access to our online learning environment. In this environment, among other things, your training is ready, you can track your progress and ask for help.
We are a fully online IT training provider. This means that once you start training, you will have access to our online learning environment. In this environment, among other things, your training is ready, you can track your progress and ask for help.
The content of the training, the teachers and the exam are provided by our partner Pink Elephant and PeopleCert. Winc Academy provides clear planning and support via Slack.
At Winc Academy we understand that not everyone studies at the same pace. Our courses are 100% online and you study where and when it suits you. This way you can combine your education with your work and private life.
You are never alone at Winc Academy. From the moment you start, you receive guidance from experienced mentors who follow your progress and support you where necessary. Do you have questions? Ask them via Slack or contact a Study Coach for proper planning.
IT is all about doing. That's why our courses are completely hands-on. From building web applications to solving complex IT problems-everything you learn, you apply immediately. What's more, we continuously update our teaching materials, so you're always working with the latest tools and techniques, such as AI.