Een goed functionerende servicedesk is essentieel voor klanttevredenheid en efficiënte IT-ondersteuning. Service Desk Analyst 8th Edition biedt een diepgaand inzicht in de best practices en vaardigheden die nodig zijn voor professionele IT-support. Je leert hoe je effectief communiceert, problemen oplost en een uitstekende klantervaring biedt. Deze training bereidt je voor op het officiële Service Desk Analyst-examen en is inclusief examenvoucher, examentraining en persoonlijke begeleiding.
Servicedeskmedewerkers en IT-supportprofessionals die hun vaardigheden willen verbeteren.
Iedereen die werkt in IT-support en klantgerichte service wil leveren.
IT-professionals die willen doorgroeien naar een rol als Service Desk Analyst.
We are a fully online IT training provider. This means that once you start your training, you get access to our online learning environment. In this environment, among other things, your training is ready, you can track your progress and ask for help.
We are a fully online IT training provider. This means that once you start training, you will have access to our online learning environment. In this environment, among other things, your training is ready, you can track your progress and ask for help.
The content of the training, the teachers and the exam are provided by our partner Pink Elephant and PeopleCert. Winc Academy provides clear planning and support via Slack.
At Winc Academy we understand that not everyone studies at the same pace. Our courses are 100% online and you study where and when it suits you. This way you can combine your education with your work and private life.
You are never alone at Winc Academy. From the moment you start, you receive guidance from experienced mentors who follow your progress and support you where necessary. Do you have questions? Ask them via Slack or contact a Study Coach for proper planning.
IT is all about doing. That's why our courses are completely hands-on. From building web applications to solving complex IT problems-everything you learn, you apply immediately. What's more, we continuously update our teaching materials, so you're always working with the latest tools and techniques, such as AI.